Millbrook Care Centre

Millbrook Care Centre is a large, detached property which provides accommodation for up to 46 older people. The accommodation is situated over two floors with lift access. At the time of this inspection there were 44 people living in the home

People’s experience of using this service and what we found

Staff were recruited in line with safer recruitment processes and there were enough staff to meet people’s needs. Risks were assessed and environmental checks and maintenance were completed. The home was clean and tidy, and staff followed good infection protection and control processes. The registered manager analysed events such as accidents and incidents to ensure lessons were learnt and reduce future risk. Medicines were securely stored, and people received their medicine as they needed. A small number of staff had competency assessments which were out of date, this was immediately addressed during the inspection.

People’s needs were fully assessed and referrals to relevant services were made where additional needs were identified. Any advice given was followed by staff. People received the support they needed to eat and drink well. Staff felt well supported and received all the training needed to undertake their roles. People’s capacity was assessed and where needed best interest decisions made, and appropriate legal authorisation requested where restrictions were needed.

People were supported by kind and caring staff. Staff knew people well. Dignity and privacy were consistently considered and people were encouraged to remain as independent as possible.

The care delivered was personalised to people’s needs and people and families were actively involved in developing and reviewing care plans. People were supported by wellbeing workers to engage in activities, and trips to the local community were arranged. Complaints and concerns were investigated and learning shared. People who were approaching end of life had clear plans of support, and the necessary paperwork and medicines were in place to ensure people remained comfortable.

People knew the registered manager and felt confident to discuss any concern with them. There were a range of systems for people and their families to provide feedback and engage in the service. People felt the service provided personalised care and families were very happy with the care provided. Systems were in place to check the quality of the service, and action was taken where areas of improvement were identified.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 27 August 2021 and this is the first inspection under this provider.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.