R&R Aesthetics

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at R&R Aesthetics on 26 April 2023. This was the first inspection of this service undertaken by the Care Quality Commission (CQC). We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. The inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Act.

R&R Aesthetics is situated in the Garforth area of Leeds, West Yorkshire. It operates as an independent nurse-led service which specialises in medical and non-medical aesthetic treatments.

The service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. R&R Aesthetics provides a range of non-surgical cosmetic interventions, for example medical cryolipolysis (fat freezing) and dermal fillers which are not within CQC scope of registration. Therefore, we did not inspect or report on these services. The services provided which require CQC registration included the use of botulinum toxin to medically treat hyperhidrosis (excessive sweating), ear syringing, medical weight loss treatment and phlebotomy services.

The building is shared with other professionals carrying out additional non-regulated aesthetic treatments.

The service does not treat people under the age of 18 years for the services which are regulated.

The nurse practitioner and director of R&R Aesthetics is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• The service provided care in a way that kept patients safe and protected them from avoidable harm.
• The premises was well maintained, clean and tidy and there was an effective system in place to manage infection prevention and control (IPC).
• The staff had the relevant skills, knowledge and experience to deliver the care and treatment offered by the service.
• Patients received effective care and treatment that met their needs.
• The service routinely sought feedback from patients. Feedback about the service was positive.

The areas where the provider should make improvements are:

• Improve record keeping to capture all patient observations and discussions.
• Improve stock checking processes to ensure that all equipment is in stock and in date.
• Improve the content of standard operating procedures to provide detailed instructions for procedures.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services