The Care Quality Commission

Archived: Glynn House

24 Flint Green Road, Acock Green, Birmingham, West Midlands, B27 6QA (0121) 244 8162

Provided and run by:
Lindale Homes Limited

All Inspections

17 June 2013

During a routine inspection

One person living in the home was unwell and the others were out all day. On their return we were only able to speak to one person because the others were occupied either resting or getting ready to go swimming. We saw that the interactions between people and staff were caring and friendly. One person we spoke with told us that they liked the staff working at the home.

The premises were safe and met the needs of the people living in the home.

People's social needs were generally met.One person's representative told us they, 'Mostly we can go out when I see him and staff are available to come with us. Sometimes not, when staff have not checked the diary and rotas properly.'

We saw that the leadership in the home had not ensured that records reflected the care people received monitored people's welfare and ensured that concerns were highlighted and addressed.

The service provided was not sufficiently well structured to ensure that the people were supported to develop their skills and move onto more independent living. This meant that people had stayed in the home longer than had been planned.

A quality monitoring system had been put in place to assess the quality of the service being provided but was not robust enough to identify the issues we found. The views of people were being gathered but concerns identified by people were not followed up quickly so that they were addressed and people felt that they were listened to.

17 January 2013

During an inspection looking at part of the service

At the time of our visit there were five people living at the home. We spoke to three people, four staff, the acting manager and the provider's representative. Some people had limited verbal communication skills so we also observed care to see people's experiences

We carried out this visit to check if improvements required at the home had been made and if compliance had been achieved with the warning notices issued on 27 November 2012. Think this should not be public

People living in the home were treated with dignity and respect.

People were supported to carry out their daily routines as needed. Some people attended school and college. Systems were in place so that people had meaningful activities to occupy them. This meant that people's daily needs were being met.

People's needs were met in an individualised way with support from a variety of health professionals. One person told us, 'It's my birthday next week and you can come to my party.' Care records did not always reflect the support they had received.

People living in the home looked happy and were able to make some choices. One person we spoke with told us, 'We chose a curry tonight to eat. Another person told us that, ' fruits ran out quickly and they needed more juice and biscuits.'

Effective management systems were not in place did not always ensure adequate supplies of food items, staff deployment, maintenance of the premises and records.

9 November 2012

During an inspection looking at part of the service

On 28 June 2012 we saw that the service was not maintaining accurate records and people were not always protected from the risks of unsafe care and treatment. Before our inspection on 9 November 2012 we received concerning information about the management of the home and the way in which people living in the home were supported.

During our inspection we spoke to three of the five people living in the home and four staff working there.

Interactions between staff and the people living in the home were respectful and jovial. People were supported to have their needs met appropriately. This showed that people were comfortable in the presence of staff. One person told us, 'I am happy here'.

People had the opportunity to take part in meaningful activities that were appropriate to their age, gender and interest. One person told us, 'I am going to the disco tonight'.

People living in the home were not always protected from the risks of abuse and unsafe care. Systems were not in place to ensure they received their medicines as prescribed and financial records were not accurate. This meant that people were not protected from harm.

There was not adequate monitoring of the service to ensure that people received a good service and that there were adequate staff to support people at all times.

28 June 2012

During a routine inspection

We carried out this inspection as part of our scheduled programme of inspections and because we had received some concerns about the service.

There were four people living at the home when we visited. People did not know that we were visiting. We spoke to all four people during our visit. We also spoke to the acting manager, the provider's representative and three staff.

Everyone living in the home told us that they were happy with the care they received. During the day we saw that people were involved in making drinks and meals and were involved in deciding what they wanted to do.

One person told us who their key worker was and that they get on well with them.

We saw people being assisted to take part in everyday living tasks such as washing up, doing their laundry and cooking their meals. This helped them to prepare for moving to more independent living.

We saw that people were protected form harm. Staff told us what they would if they needed to raise any concerns. One person said 'I know who to tell if I am unhappy.'

We saw that people had their own bedrooms and they had the things that they liked around them. For example, there were posters on the walls of pop groups and certificates of achievement they had received.

We saw that staff were available to support people with the things they wanted to do. We heard good conversations between staff and the people living in the home about what tasks they needed to do and getting ready to go out and see people important to them.

We saw that there were some systems in place to monitor the service.

We saw that records were stored safely. Some records needed to be developed and managed better.

4 August 2011

During a routine inspection

We spoke to four people who live in the home and one relative. People told us "I like living here." "It's smashing." and "It's good." They were all confident and happy to talk about their experiences in home. They planned the activites and meals they had from week to week. A relative told us that the home had done well.

People said that sometimes people they live with didn't "behave" and that was difficult. All of the people spoken to were aware that they would move on from this service. They were being helped to gain life skills so this became a reality. People had plans to develop these skills, build relationships and manage behaviour that was challenging.

There were some improvements needed to the systems of checks to ensure that all health and safety checks had been done. Further service specific training was needed to ensure that staff have all the skills needed.