Maison Moti Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People’s care was person-centred and tailored to their specific care and support needs. People’s care plans gave staff clear information on how people wanted to receive their care. Care plans were reviewed regularly in collaboration with people. There were systems in place for people to give feedback on their care. There was a clear complaints process in place and people were encouraged to make complaints if they wanted to. Staff had received training in equality and diversity and understood how to recognise inequality around the people they supported.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Care plans were person centred and included what care people needed and how staff could best meet their individual needs. People and relatives told us they were involved in planning care and had input into care plans. People and relatives were satisfied with how staff supported them to ensure their views were heard and acted on.

The registered manager was relatively new in post and told us they were in the process of reviewing care plans. We found some minor issues around ensuring there was enough information around people’s mental health and how it may affect them. The registered manager was aware of this and was in the process of addressing it. Staff knew people well and were able to talk about their likes and dislikes and how they wanted their experience of care to be.

Care plans were reviewed every three months and updated immediately if care and support needs changed. People were involved in reviewing and planning their care. The registered manager ensured relatives, where appropriate, were also involved in review meetings.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People told us they felt comfortable talking to staff about any concerns they had and felt staff did listen to them. Relatives also said they knew how to raise concerns and understood the complaints procedure.

The registered manger told us they felt the complaints procedure was an important part of learning and promoting a transparent quality of care. They said staff spoke with people daily and people were always encouraged to talk about any issues or concerns about their care and / or the home.

There was a complaints process in place. People and relatives were given a copy of the complaints process when people moved into the service. Each person has a keyworker, this was a member if staff responsible for meeting with a person on a regular basis to review how they were, and any goals or concerns they had. The regular Keyworking session helped ensure people and staff were working together to promote good outcomes for people.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People and those acting on their behalf felt empowered to give their views and understand their rights. People were advised of their rights and supported to talk about any concerns through regular one-to-one meetings and regular resident meetings.

Staff and leaders understood the importance of recognising barriers to equity. They were able to identify risks relating to inequality and were confident when describing how they supported people with protected characteristics.

Staff had completed equality and diversity training which was refreshed regularly. Staff also completed training around mental health, learning disabilities and autistic spectrum. This ensured staff understood potential barriers people they worked with may face and how to overcome them.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.