Peacehaven

Updated 11 February 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice is safe and that services are compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 27 January 2022 and was announced. We gave the service 24 hours of notice of the inspection.

Updated 11 February 2022

About the service

Peacehaven is a residential care home providing personal and nursing care to people aged 65 and over. At the time of the inspection 53 people were living at the home.

Peacehaven accommodates 54 people in one adapted building.

People’s experience of using this service and what we found

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Activities were organised around the wishes and aspirations of people living at Peacehaven. All staff worked outstandingly well together to gather the views or people they supported. Activities took place each day. Volunteers worked with staff to enable as many people as possible to join in outings and trips.

The service was highly effective at promoting people's independence. The service used technology to make sure that people lived with as few restrictions as possible. People had been offered ‘lifeline’ pendants to be able to request staff assistance in an emergency, when they were not in close contact with a call bell device.

People had end of life care plans in place, which helped to provide information to staff about how they wanted to be cared for. The home provided facilities to enable relatives to stay overnight with their family member. Family members were highly complementary about the care their relatives received.

Staff knew how to keep people safe from harm. Staff were recruited safely, and sufficient numbers were employed to ensure people's care and social needs were met.

People’s preferred method of communication was recorded. Staff had created mood boards, emotion cards, yes and no cards, and printed sentences for pointing to help people who had difficulty communication verbally.

People were supported to eat a varied and nutritious diet based on their individual preferences. People were involved in making changes to the menu.

The leadership of the service promoted a positive culture that was person-centred and inclusive. We received positive feedback about the quality of care and support people received and the overall management of the service from people and their relatives. The registered manager and the staff team showed a desire to improve on the service provided and in turn the quality of life experiences for the people living at Peacehaven.

Staff were committed to delivering care in a person-centred way based on people's preferences and wishes. There was a stable staff team who were knowledgeable about the people living at the service and had built trusting and meaningful relationships with them.

Staff treated people with kindness and compassion. There was a very caring and friendly atmosphere in the home between staff and people using the service. People described staff as “caring and respectful”.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 3 February 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.