Background to this inspection
Updated
6 July 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on Wednesday 12 January 2022 and was announced. We gave the service 24 hours’ notice of the inspection.
Updated
6 July 2022
About the service:
Abbeydale is a nursing home registered to provide accommodation for up to 41 older people with needs relating to physical disabilities and dementia. At the time of our inspection there were 29 people using the service.
What life is like for people using this service:
People were safe at Abbeydale. One person said, “Of course I feel safe. The staff look after me and I’m never on my own.” The home was well-staffed and people received prompt care and support. People had their medicines when they needed them. The home was clean and fresh and staff knew how to minimise the risk of infection.
People were assessed before coming to the home to ensure it was right for them. The staff were well-trained and experienced. People enjoyed the meals served and had plenty of choice. Staff ensured people’s healthcare needs were met. The home and gardens were spacious and suitable for people with reduced mobility.
The staff were kind and caring. A relative said, “This is a caring home because it’s family run and everyone here becomes part of that family.” Staff got on well with people and spent time talking with them and ensuring they had everything they needed. People chose their own routines and how they wanted their care provided. Staff respected people and supported them to maintain their privacy and independence.
People received personalised care from staff who knew them well. There was a range of activities on offer. We saw a musical activity in progress. This proved popular and the activity co-ordinators ensured everyone had the opportunity to take part. The atmosphere in the home was calm and friendly. A relative said, “It’s a lovely place. When you walk in it feels like home and the care is second to none.”
The home was well-led. People, relatives and staff said the provider and registered manager were caring, approachable people who ensured the home provided safe care and support. They involved people in how the home was run, listened to them, and carried out their suggestions. The registered manager was committed to continual learning at the home through staff training and development programmes.
More Information is in the detailed findings below.
Rating at last inspection: Good (report published on 9 August 2016)
Why we inspected: This was a planned inspection based on the rating at the last inspection.
Follow up: We will continue to monitor the service through information we receive until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.