Our inspection team was made up of one inspector. They helped answer our five questions; Is the service caring? Is the service responsive? Is the service safe? Is the service effective? Is the service well led?Below is a summary of what we found. The summary is based on our observations during the inspection, speaking with people using the service, their relatives, the staff supporting them and from looking at records.
If you want to see the evidence supporting our summary please read the full report.
Is the service safe?
People were treated with respect and dignity by the staff.
Systems were in place to make sure that managers and staff learn from events such as accidents and incidents, complaints, concerns, whistleblowing and investigations. This should help reduce the risks to people and help the service to continually improve.
The home had policies and procedures in relation to the Mental Capacity Act and Deprivation of Liberty Safeguards. Senior staff had been trained to recognise and understand when an application should be made, and in how to submit one. This meant that people using the service would be safeguarded as required.
The registered manager set the staff rotas and took into account people's care needs when making decisions about the numbers, qualifications, skills and experience required. This helped to ensure that people's needs should always be appropriately met.
Is the service effective?
People's health and care needs were assessed with them, and they were involved in writing their plans of care. Specialist dietary, mobility and equipment needs had been identified in care plans where required. People said they had been involved in writing them and they reflected their current needs.
Visitors confirmed they were able to see people in private and that visiting times were flexible.
Is the service caring?
People were supported by kind and attentive staff. We observed care workers showing patience and giving encouragement when supporting people. People commented, "I don't have any concerns. I leave here and feel confident that they are looking after X".
People using the service, their relatives, friends and other professionals involved with the service completed an annual satisfaction survey. Where shortfalls or concerns were raised these were addressed.
People's preferences, interests, aspirations and diverse needs had been recorded and care and support had been provided in accordance with people's wishes.
Is the service responsive?
People had access to a range of activities both in the home and local community which were accessed on a regular basis.
Is the service well-led?
The service worked well with other agencies and services to make sure people received their care in a consistent and joined up way.
The service had a quality assurance system. Records seen by us showed that identified shortfalls were addressed promptly. As a result the quality of the service was continuingly improving.
Staff told us they were clear about their roles and responsibilities. Quality assurance processes were in place. This helped to ensure that people received a good quality service at all times.