18 January 2024
During an inspection looking at part of the service
Meadowcroft Residential Care Home is a residential care home providing personal and nursing care to up to 17 people. The service provides support to younger people and older people, some of who may be living with dementia. At the time of our inspection there were 15 people using the service.
People’s experience of using this service and what we found
Systems were not effective in ensuring medicines administration was completed effectively. Medicines stock was not always accurate, and medicines were not always stored safely.
People were safe living at the service, staff understood how to keep people safe from the risk of abuse. Where people were at risk, assessments had been completed and staff were aware of the management plans in place to keep people safe. There were enough staff to support people safely and recruitment had been completed following safe procedures. Infection prevention control procedures were in place and when things went wrong there was a process in place to learn from these incidents.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and their relatives were involved in the service and there were processes in place to ensure staff received support. The provider had systems in place to learn and improve the service and they worked in partnership with other agencies. People were supported by staff who understood their needs and the atmosphere at the home was calm and people were happy.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection.
The last rating for this service was good (published 7 December 2018).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Enforcement
We have identified breaches in relation to governance arrangements for medicines administration at this inspection.
Please see the action we have told the provider to take at the end of this report.
Follow up
We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.