Japan Green Medical Centre

Updated 27 January 2023

Japan Green Medical Centre is an independent provider of medical services to the Japanese community. The registered provider is Japan Green Medical Centre Limited, which is based at 10 Throgmorton Avenue, London, EC2N 2DL.

We inspected the service’s location at 7-8 Acton Mews, 310-328 Uxbridge Road, London, W3 9QN. The provider has one other separately registered location at: 10 Throgmorton Avenue, London EC2N 2DL. This inspection did not include that location.

Japan Green Medical Centre (JGMC) provides primary healthcare services for Japanese patients living in the West London area. The centre offers private consultations with doctors in a range of specialties ranging from range from GP services, medical emergency care, health checks, ultrasound, women's and children's care.

The service provides the following services: general practice, health screening, immunisations, women’s health, makes specialist referrals and liaises with patients NHS GPs. The service sees both children and adults. The service sees approximately 450 patients per month. Some patients are registered with an NHS GP.

It is open from 9.00am until 6.00pm on Mondays to Fridays and 9.00am to 5.00pm on Saturdays and Sundays. During bank holidays it is open between 9.00am to 5.00pm.

How we inspected this service

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

How we inspected this service

We gathered and reviewed pre-inspection information before inspecting the service. We spoke with the registered manager, a nurse and a member of the administrative team remotely before the inspection visit. On the day of the inspection, we reviewed patient records and spoke with a doctor, nurses and administration staff. We reviewed a wide range of documentary evidence including patient records, policies, written protocols and guidelines, recruitment, induction and training records, significant event analyses and patient feedback. We had also carried out infection prevention and control checks, medication checks and premises and equipment checks on the day of the inspection.

Updated 27 January 2023

This service is rated as Good overall. We previously inspected this service in November 2017, at which time we found it was providing care in accordance with the then relevant regulations.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Japan Green Medical Centre as part of our inspection programme.

Japan Green Medical Centre (JGMC) provides primary healthcare services for Japanese patients living in the West London area. The service offers private consultations with doctors in a range of specialties, including: GP services, medical emergency care, health checks, ultrasound, women's and children's care.

A clinician is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We spoke to three patients during the inspection. Patients told us they were always able to get an appointment, including urgent appointments, without delay. They felt involved in decisions about their care and would recommend the service to friends and family.

Our key findings were:

• We saw no evidence of discrimination when making care and treatment decisions.
• The provider understood the learning needs of staff and provided protected time and training to meet them.
• The service provided access to medical services for Japanese speaking patients. All staff working at the service spoke Japanese and English.
• Referrals and transfers to other services were undertaken in a timely way. Doctors wrote referral letters and supported patients to access appointments.
• The service focused on the needs of patients.

The areas where the provider should make improvements are:

• Carry regular fire risk assessments.
• Carry out regular legionella testing.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services