Archived: Your Cosmetic Clinic

Updated 11 April 2023

Your Cosmetic Clinic provides support to people in England to lose weight. This is done by providing consultations for advice and support including diet and exercise as well as prescribing medicines where appropriate for weight loss. Patients can contact the service by phone to make an appointment. The clinic is on the first floor of a town centre property.

The service carries out the regulated activity at the above address. This is also where the inspection took place.

The clinic is open for appointments on alternate Fridays.

How we inspected this service

Information was gathered from the provider information return prior to the inspection and while on site during the inspection.

The methods used to carry out this inspection were interviewing staff, reviewing feedback from people who use the service and review of documents.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 11 April 2023

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced inspection at The Coach House. We carried out this inspection as part of our inspection programme following the registration of a new service.

The service is registered for treatment of disease, disorder and injury and primarily provides services to people seeking weight management including consultations and treatment.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Your Cosmetic Clinic provides a range of non-surgical cosmetic interventions, for example dermal fillers which are not within CQC scope of registration. Therefore, we did not inspect or report on these services.

The owner of the organisation is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• The provider had safe systems and processes to manage patients.
• There was a culture of openness and honesty throughout the organisation.
• Patients were positive about the service they received.
• Some patient records did not include the reasons for some clinical decisions.

The areas where the provider should make improvements are:

• Only supply unlicensed medicines against valid special clinical needs of an individual patient where there is no suitable licensed medicine available
• Complete patient records with the reasons for actions outside of policy, including extended supply and where the patient’s GP has not been contacted directly.
• Make written records of verbal and informal meetings where issues are discussed and actions set.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services