3 October 2012
During a themed inspection looking at Dignity and Nutrition
The inspection team was led by a CQC inspector joined by an 'expert by experience'. These are people who have experience of using the services and who can provide that perspective.
We conducted a Short Observational Framework for Inspection (SOFI 2). SOFI is a specific way of observing care to help us understand the experience of people who could not talk to us.
During our visit to The Manor on 4 October 2012 we spoke with people who told us they were happy living there and were well looked after. They said staff treated them with dignity and respect. One person said,' My room is lovely and I have my own bits and pieces in it'. People told us they were happy with the food. One person told us, 'The food is all home cooked and the cook makes their own cakes.'