Ashness View

Updated 3 October 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by 1 inspector.

Service and service type

Ashness View is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Ashness view is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used information we held about the service to plan our inspection.

During the inspection

We spoke with 1 person using the service, 1 deputy manager, 2 support staff, the registered manager and nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We reviewed several records including care plans, risk plans, medicine records, staff files and policies and procedures. After the inspection, we spoke with 1 relative and the registered manager and reviewed several quality assurance documents.

Updated 3 October 2023

About the service

Ashness View is a residential care home providing personal care to up to 5 people. The service provides support to people with mental health issues. At the time of our inspection, there were 4 people using the service. The care home is an adapted period property with 5 bedrooms with a small communal lounge, kitchen and medium sized garden.

People’s experience of using this service and what we found

People told us they were safe living at the service. Risks of harm were assessed and mitigated as much as possible. Medicines were managed safely. Staff were recruited safely. There was a clear procedure in place for preventing the spread of infections.

Care plans were written in a person-centred way. People's likes and preferences were recorded and staff knew them very well. People were involved in care planning. People were able to choose what activities they wanted to do. There was a clear complaints process in place.

The provider had effective governance systems in place. Auditing the quality of care was done on a regular basis and this helped to improve the service. Staff told us they were well trained and well supported in their role. Staff told us they could raise any concerns and they would be addressed.

Rating at last inspection and update

The last rating for this service was requires improvement (published 19 November 2019) and there was a breach of regulations. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection, we found improvements had been made and the provider was no longer in breach of regulations.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.