Archived: Moorlands Residential Home

Updated 10 March 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 16 February 2021 and was announced.

Updated 10 March 2021

Moorlands is a residential care home registered to provide personal care to 16 people at any time. The service specialises in providing long term and respite care to older people. At the time of this inspection there were 15 people living at the home. The home accommodates people across three separate adapted facilities.

People’s experience of using this service and what we found

People and their relatives were very positive about the service and the care provided. People were cared for by staff who knew how to keep them safe and protect them from avoidable harm. Sufficient staff were available to meet people's needs and people told us when they needed assistance, staff responded promptly.

People received their medicines regularly and systems were in place for the safe management and supply of medicines. Incidents and accidents were investigated, and actions were taken to prevent recurrence. Systems were in place to facilitate the analysis of incidents and accidents and the registered manager used this to identify themes and learning.

The service continued to be effective. People's needs were assessed, and care was planned and delivered to meet legislation and good practice guidance. Care was delivered by staff who were well trained and knowledgeable about people's care and support needs. People were provided with a nutritious and varied diet and they were complimentary about the quality and choice of food offered.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. When people were unable to make decisions about their care and support, the principles of the Mental Capacity Act (2005) were followed.

People were cared for by staff who were kind and compassionate. The atmosphere within the home was friendly and welcoming and staff were warm and considerate towards the people they cared for. People and their relatives felt involved and supported in decision making. People's privacy was respected, and their dignity maintained.

People could be confident at the end of their lives they would be cared for with compassion and their wishes and values would be respected. People’s families and friends were fully supported by staff at times of bereavement.

Staff were responsive to people's individual needs and wishes and had an in-depth knowledge about each person. Staff engaged with people very well and offered them choices on an ongoing basis. People had access to a range of activities and entertainment that they enjoyed. People's views and concerns were listened to and action was taken to improve the service as a result.

People's needs were assessed, and care plans contained individual information about people which included personal histories, needs and lifestyle choices. This made sure staff had the information they required to support people.

The service was well managed with the provider’s support. The management team were open and honest. There were effective systems to monitor the quality and safety of the service. There was a commitment to improving the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

The last rating for this service was good ( published 21 August 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.