Chestnuts Retirement Home

Updated 22 October 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

Chestnuts Retirement Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with three people who used the service about their experience of the care provided. We spoke with three members of staff including the registered manager and two care assistants. We spent time observing a range of activities taking place within the home.

We reviewed a range of records. This included two people’s care records and medication records. We looked at one staff file in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including maintenance and safety records.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at risk assessments and spoke with two relatives.

Updated 22 October 2019

About the service

Chestnuts Retirement Home is a residential care home providing personal care to 12 people aged 65 and over at the time of the inspection. The service can support up to 14 people.

People’s experience of using this service and what we found

There were enough skilled, competent staff to keep people safe from avoidable harm and risk of abuse. People received they medicines on time and as prescribed.

Staff holistically assessed people’s needs and provided appropriate care and support.

Staff consulted with people about their care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were caring and respected people as individuals. They helped people to maintain their independence.

People, staff and relatives told us the service was well-led. The registered manager had systems in place to monitor the quality of the service and made improvements where necessary.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 23 February 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.