We carried out a review of the data available to us about Responsive Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Responsive Care, you can give feedback on this service.
Responsive Care is a domiciliary care service which provides personal care and support to people in their own homes. At the time of the inspection there were four people using the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People's experience of using this service and what we found
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were protected from the risk of harm and abuse. There were effective systems and processes in place to minimise risks. Care workers had been recruited safely and they knew how to identify and report concerns. Feedback from people and their relatives showed care workers arrived for work on time.
People received person centred care. Their assessments showed they had been involved in the assessment process. Support plans described how people should be supported so that their privacy and dignity were upheld.
Care workers demonstrated good knowledge and skills necessary for their role. People’s health needs were met. The service worked with a range of external professionals, so people received coordinated care.
People were protected from the risks associated with poor infection control because the service had processes in place to reduce the risk of infection and cross contamination.
There were governance structures and systems which were regularly reviewed. There was a complaints procedure in place, which people’s relatives were aware of. Quality assurance processes such as audits and spot checks, were used to drive improvements.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service under the previous provider was good, published on 26 May 2017.
Why we inspected
This was a planned inspection based on our inspection scheduling.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.