We carried out a review of the data available to us about Radis Community Care (Nichols Court) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Radis Community Care (Nichols Court), you can give feedback on this service.
Radis Community Care (Nichols Court) is a domiciliary care service. It is registered to provide personal care to people living in an extra care housing service. Extra Care Housing is specialised accommodation on a shared site People using the service lived their own flats. “Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection 17 people received personal care.
People’s experience of using this service and what we found
Quality assurance systems had not always identified shortfalls found during our inspection. For example, in relation to recruitment processes and notifications not being submitted. We have made a recommendation about the providers quality assurance system is reviewed so any shortfalls are identified, and an action plan is implemented.
Staff understood the different types of abuse and who they should raise any concerns with. People were supported by staff to access health care professionals when required. People were supported by enough staff who had received training to ensure they had the skills required to care and support people who use the service.
People told us they were happy with the support they received. and had no complaints. Each person had a person-centred care plan which reflected their needs and choices. Care plans were regularly reviewed and updated when people’s needs changed. Policies and procedures were in place to manage complaints. Complaints were investigated and responded to appropriately.
Staff supported people to remain as independent as they could be, and people were involved in decisions about the care they received.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 11 August 2021 and this is the first inspection.
The last rating for the service under the previous provider was good published on 14 February 2019.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.