We carried out a review of the data available to us about Newton House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Newton House, you can give feedback on this service.
Newton House provides personal care to people who live in their own apartments in a purpose-built extra care scheme. The service was registered to provide support to older people, people who had physical disability and people with a learning disability. At the time of our inspection there were 17 people using the service.
Not everyone who lived at Newton House received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Right Support: The service was safe. Risks to people's health and safety were managed without compromising their independence. If people needed assistance with their medicines, this was managed in a safe way. There were enough staff to make sure people received care and support when they needed it. Staff were trained and supported to carry out their job safely and effectively. People had confidence in staff’s abilities and competence. People were supported to have maximum choice and control of their lives and staff assisted them in the least restrictive way possible and in their best interests; the policies and systems in the service upheld this practice.
Right Care: The care was person-centred and promoted people's human rights. People praised the staff for their care and kindness. Staff were friendly and engaging. People’s continuing independence was encouraged and promoted and some people were supported to regain skills they had previously lost. People said they got on well with the staff and staff knew how to support each person in the way they preferred. The service was run in the best interests of the people who used it. Staff made sure people were treated with dignity and respect, and their privacy was protected.
Right Culture: The values and culture of the management and staff team meant people led inclusive and empowered lives. People were fully involved in the arrangements about their care and their decisions were respected. People said there had been recent improvements to the way the service was run and praised the management team. People were asked for their views in person and in surveys. They had information about how to raise issues and were confident about discussing anything with the management team. Staff said the management team were open and approachable. They were happy in their roles and said the registered manager was encouraging and supportive. The management team were committed to the continuous improvement of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 16 August 2021 and this is the first inspection.
Why we inspected
This was a planned inspection of a new service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.