• Care Home
  • Care home

Campania

Overall: Good read more about inspection ratings

18-20 Ellenborough Park South, Weston Super Mare, Somerset, BS23 1XN (01934) 626233

Provided and run by:
N. Notaro Homes Limited

Report from 7 February 2024 assessment

On this page

Safe

Good

Updated 15 April 2024

Systems and processes were not robust at ensuring people were protected from abuse as not all incidents where potential abuse had occurred was being escalated where appropriate. The provider’s policy was also not being followed. This is a breach of Regulation 13 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Staff knew people well and how to support them with their individual needs. Staff had received safeguarding training and knew who to go to if they had any concerns.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Learning culture

Score: 3

We did not look at Learning culture during this assessment. The score for this quality statement is based on the previous rating for Safe.

Safe systems, pathways and transitions

Score: 3

We did not look at Safe systems, pathways and transitions during this assessment. The score for this quality statement is based on the previous rating for Safe.

Safeguarding

Score: 3

People felt safe and that the staff were approachable. Comments included, “I feel safe” and “The staff are lovely, if I had issues or concerns I could talk to any of them”. People told us the registered manager was nice and approachable. Comments were, “If I have a problem I would go to (the registered manager)” and “(the registered manager) is quite nice”.

Staff knew how to report abuse and they knew people well.

Staff were responsive to supporting people and people felt staff were nice and they could raise any concerns if they needed to. During the inspection people told us they could speak with staff and the management if they needed to.

Process were being followed when people were being deprived of their liberty. Although not all actions were being undertaken to ensure people were safe following certain incidents that placed them at risk of harm. This shortfall has led to the breach of regulation described in the key question commentary above. Improvements were also required where people lacked capacity as this was not always recorded in their care plan or confirmed through a mental capacity assessment and best interest decision.

Involving people to manage risks

Score: 3

We did not look at Involving people to manage risks during this assessment. The score for this quality statement is based on the previous rating for Safe.

Safe environments

Score: 3

We did not look at Safe environments during this assessment. The score for this quality statement is based on the previous rating for Safe.

Safe and effective staffing

Score: 3

We did not look at Safe and effective staffing during this assessment. The score for this quality statement is based on the previous rating for Safe.

Infection prevention and control

Score: 3

We did not look at Infection prevention and control during this assessment. The score for this quality statement is based on the previous rating for Safe.

Medicines optimisation

Score: 3

We did not look at Medicines optimisation during this assessment. The score for this quality statement is based on the previous rating for Safe.