• Doctor
  • Independent doctor

Bourne2Care

Overall: Good read more about inspection ratings

City Gate, Gallowgate, Newcastle Upon Tyne, NE1 4PA 07825 925493

Provided and run by:
Bourne2Care Limited

Latest inspection summary

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Background to this inspection

Updated 14 March 2023

Bourne2Care is a private limited company and was set up by the registered provider – Diane Porterfield, who is a registered nurse, an independent prescriber and is a member of the British Menopause Society. Diane Porterfield is a sole trader who is the only director, the registered manager and who provides the clinical care. There are two other staff who are subcontracted to provide administration support, relating to clinic bookings, telephone calls and day to day management. The service provides online video or face to face appointments in the treatment of menopause symptoms. Patients self refer and services offered include an initial consultation and assessment to identify and discuss symptoms and concerns, impact on the patients life, advice and options for treatment and access to information. The provider is able to discuss and if required, prescribe hormone replacement therapy for the individual. Bourne2Care also works with corporate bodies and healthcare providers to promote awareness of the menopause and offer support to employees and employers in the workplace.

The provider is registered with the Care Quality Commission to carry out the following regulated activities: Diagnostic and screening procedures and treatment of disease, disorder or injury.

The service is open Monday to Friday between 9am and 4.30pm for online appointments which can be made by telephone or booked online. Patients can also contact the service by email during these times, for any queries they may have. Appointments can be made to be seen face to face at satellite clinics which are held at various locations every 4-12 weeks at satellite clinics across the Midlands.

How we inspected this service

Before our inspection we reviewed information we held about the provider. We also requested and reviewed information from the provider before the inspection and information available on the providers’ website. We carried out a site visit, reviewed records and interviewed the provider.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Overall inspection

Good

Updated 14 March 2023

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Bourne2Care on 14 February 2023. This is the first time this service has been inspected by the Care Quality Commission (CQC) following its registration as a new service in November 2021.

Bourne2Care is a private menopause clinic in the West Midlands. The service provides consultations, treatment and advice by a nurse practitioner specialising in the treatment of menopause symptoms. The service offers online and face to face appointments to patients across the West Midlands and beyond.

Diane Porterfield is the director and registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

  • Patients received care that was delivered safely and effectively.
  • Patients’ needs were fully assessed, and care and treatment was tailored to individual needs.
  • Clinicians assessed patients according to appropriate guidance, legislation and standards and delivered care and treatment in line with current evidence-based guidance.
  • Staff involved and treated people with compassion, kindness, dignity and respect.
  • Patients could access care and treatment from the service within an appropriate timescale for their needs.
  • The provider was aware of the requirements of the Duty of Candour.
  • There was an effective governance framework in place in order to gain feedback and to assess, monitor and improve the quality of the services provided.
  • The provider managed the service in a way which delivered high quality person centred care and treatment.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services