Rowans Residential Care Home

Updated 10 March 2023

Inspection team

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector.

Service and service type

Rowans Residential Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided, and we looked at both during this inspection.

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection the manager was in the process of applying to register as manager with the commission.

Notice of inspection

This inspection was announced. We notified the manager 24 hours before due to the inspection being undertaken outside normal working hours. We needed to be sure essential staff would be available and there was full access to records.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return. This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all of this information to plan our inspection.

During the inspection

We spoke with the manager and 1 staff member of duty. We spoke with 3 relatives and 3 people who live at Rowans Residential Care Home.

We reviewed a range of records. This included 2 people’s care records and 2 medication records. We looked at 2 staff files in relation to recruitment. A variety of records relating to the management of the service, including policies and procedures were reviewed.

Updated 10 March 2023

About the service

Rowans Residential Care Home is a residential care home providing personal care to up to 9 people. Some people were living with dementia. At the time of our inspection there were 8 people using the service.

People’s experience of using this service and what we found

People were protected from the risk of abuse and avoidable harm. People told us that they felt secure in the service and risks in relation to people's care were identified and managed to keep them safe. A relative told us, “We are overwhelmed with the kindness shown to [person’s name]. It is just like a home from home”.

There were enough staff to meet people's needs and ensure their safety.

Appropriate recruitment procedures ensured prospective staff were suitable to work in the service. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People’s medicines were administered and managed safely. We looked at infection prevention and control and were assured the provider was protecting people, staff and visitors from the risk of infection.

The environment had equipment available to support staff when delivering care and support. Health and safety checks of the environment and equipment were in place. Systems were in place to support people in the event of an emergency.

The manager-maintained oversight of complaints, accidents and incidents and safeguarding concerns. The manager and staff engaged well with health and social care professionals.

The systems in place to monitor the quality of care within the service were effective. The manager promoted a positive person-centred culture and fully understood their responsibilities as a manager.

For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk

Rating at last inspection:

The last rating for this service was good published 20 March 2018.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.