Updated 11 October 2024
Date of Assessment: 04 February to 17 February. The service is a residential service set over 2 floors with shared living space providing support to younger adults living with a learning disability and autistic people.
The provider did not have a good learning culture. People could raise concerns, but responses were not always robust and in line with the provider’s policy, and learning was not shared with the wider team. People were not always protected and kept safe from potential harm. We found concerns around the environment and infection prevention and control measures.
Staff did not clearly understand and manage risks and people’s care plans lacked effective guidance. Staff did not consistently manage medicines well and follow the provider’s policy guidance. Staff were not always effectively deployed to ensure people could engage with meaningful activities. Assurance processes were poor and failed to identify quality concerns and policy documents were not up to date. Managers made sure staff received training and regular supervision to maintain the quality of care people received.
The provider was found in breach of Regulation 12 Safe care and treatment at this inspection.
The provider remained in breach of Regulation 17 Good Governance at this inspection.
There were enough trained and experienced staff to meet people’s support needs. Leaders were visible and supportive. Staff felt able to speak up and give feedback. People with protected characteristics felt supported.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.