Greystones

Updated 14 April 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC's response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection prevention and control measures the provider has in place.

The inspection took place on 23rd March 2021 and was announced.

Updated 14 April 2021

Greystones is a residential care home which provides accommodation and personal care to a maximum of 26 older people. At the time of our inspection there were 23 people living at Greystones. The communal areas of the service were on the ground floor of a large Victorian house. This included living and dining areas, a conservatory and outdoor space, as well as kitchens and offices. Bedrooms were on the ground and first floors. An elevator and stair lifts allowed people to access these freely.

At our last inspection we rated the service ‘Good’. At this inspection we found the evidence continued to support the rating of ‘Good’ and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

At this inspection we found the service remained Good.

Why the service is rated ‘Good’

People's medicines were administered as prescribed and managed safely by suitably trained staff. However, recording the application of creams and ointments was inconsistent. This was discussed with the deputy manager and immediate action taken.

People told us that they felt safe living at Greystones. Staff received training and support and knew how to keep people safe. Systems and processes were in place to help keep people safe.

Effective recruitment procedures were followed to ensure prospective staff were suitable to work in this service. Sufficient staff were employed, and they received training in a range of subjects to make sure people received safe and effective care.

People`s feedback about the service they received was positive. Relatives were also complimentary about the service.

There were robust systems in place to ensure that the quality of the service was monitored, and that improvements were made where necessary.

Policies, procedures and checks were in place to manage health and safety. This included the reporting of incidents and accidents, as well as regular equipment checks and maintenance.

Staff contacted healthcare professionals promptly when there were concerns about a person’s health, and routine checks and monitoring were arranged as necessary.

People had access to a complaints procedure and they were confident any concerns would be acted upon.

Further information is in the detailed findings below.