We carried out a review of the data available to us about Yourlife (Leyland) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Yourlife (Leyland), you can give feedback on this service.
Yourlife (Leyland) support people to live independently in their own homes and aims to enhance their quality of life by providing personal care services. The service offers individualised care packages on a domiciliary care basis, specifically tailored to a person's requirements. People using the service lived in ordinary flats in a purpose built assisted or tailored care living development. Not everyone using Yourlife (Leyland) receives regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of the inspection 5 people were receiving the regulated activity.
People’s experience of using this service and what we found
Most risks relating to people's needs had been identified. However, some records did not always provide a detailed plan for managing the risks. Systems were in place to record accidents and incidents. However, these had not been consistently monitored to identify any lessons learned, themes or trends. The registered manager immediately addressed these shortfalls during the inspection by completing all the required risk assessments and by auditing any accidents and incidents to ensure any trend or themes had been acted on.
We have made a recommendation that improvements are made to recording systems that are used for monitoring any risks, themes or trends to ensure they have have been recognised and any actions taken recorded.
There were enough numbers of staff on the rota to support the number of people using the service. We received positive feedback from people about the reliability of their visit times. Information required in the staff recruitment files was not always completed in full and some files needed to include more details to ensure the recruitment process was robust. The registered manager acted during the inspection to ensure the files were completed in full.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Consent to care and treatment had been obtained and where people lacked capacity relevant others had been involved in supporting people's decision making.
Training records seen demonstrated appropriate and relevant training was provided. Referrals were made to other healthcare services when necessary. People told us they thought the care they received was very good and spoke positively about the staff who supported them.
People told us the staff treated them with respect and dignity and were kind and caring towards them. Care plans demonstrated a person-centred approach. Concerns and complaints were promptly responded to. End of life care where relevant was done co-working with the community nurses.
Quality monitoring and auditing systems were not all fully established. There was some regular oversight of the safety and quality of the service however, this was not always being formally recorded. There was no recorded analysis or reviews of people’s experiences completed in a format to see where improvements to the service could be made.
We have made a recommendation the provider develops and establishes the systems and processes to oversee the quality and safety of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 17 August 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Recommendations
We have made recommendations about recording systems being consistently monitored to ensure any risks, themes or trends have been recognised and any actions taken recorded. And the provider develops and establishes the systems and processes to oversee the quality and safety of the service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.