About the service: 119 Victoria Street is a residential care home. It provides accommodation and personal care for up to three adults with a learning disability. At the time of the inspection there were three people living at the service.
People’s experience of using this service:
People were supported by a small but consistent staff team who were kind and caring. Staff had good relationships with people and knew them well. People were encouraged and supported to maintain their independence. The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.
Care plans were person centred and included people’s individual goals for the coming year.
People had active and varied social lives. People told us they were supported to attend the activities they wanted to and that they enjoyed them. Relationships were supported both within and outside the service. Visitors were welcomed. The service was clean and tidy.
Feedback was sought from people and staff through meetings and questionnaires. People told us they felt comfortable in raising any concerns or issues.
For more details, please see the full report which is on CQC website at www.cqc.org.uk
Rating at last inspection: Good (June 2016).
Why we inspected: This was a planned inspection based on the previous rating.