Remote Medic UK Ltd

Updated 3 February 2023

Remote Medic UK is an event medicine company established to provide medical care at sporting, cultural, and music events. Among the company’s clients is a charity which provides SOS bus services in support of the night time economy in Colchester and Chelmsford on a Friday and Saturday night. Through this service, which is part funded by the local CCGs, Remote Medic UK provide medical care with the aim of A&E avoidance and reducing the impact of the night time economy on local NHS acute hospitals and the ambulance service.

Remote Medic UK services managed more than 94% of patients without the need for NHS ambulance service involvement. They worked to minimise the impact of large public events on NHS acute hospitals and ambulance services by providing professional care at the scene with a ‘see-treat-discharge’ approach where safe and appropriate.

The service provides first aid and medical cover for events and supplies healthcare professionals for the provision of medical care at SOS bus locations in Colchester and Chelmsford. The SOS bus is a service where support, medical care and treatment is given to members of the public in central locations on a Friday and Saturday night. The service is run by a local charity and Remote Medic UK provides the medical care and treatment to support the service.

Remote Medic UK provides services to patients taking part in or attending sport or cultural events. These types of arrangements are exempt from CQC regulation. Therefore, this service provided by Remote Medic UK were not inspected.

The service has an arrangement with a third party ambulance provider to support the transportation of patients when this is required for larger events. In this situation, Remote Medic UK Limited provide paramedics to manage patient care, using the third party provider for the patient transport element.

The service has two rapid response vehicles (RRV) although these do not transport patients, instead other CQC registered patient transport services were used when this was required. The registered manager is employed as a service director within the company.

The service is registered to provide the following regulated activities:

Treatment of disease, disorder or injury

Transport services, triage and medical advice provided remotely.

Updated 3 February 2023

We rated this service as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well.
• Staff provided good care and treatment and gave patients pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on follow up care, supported them to make decisions about their care, and had access to good information.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

Updated 3 February 2023

We rated this service as good because it was safe, effective, caring, responsive, and well-led.