JSS Homecare Ltd

JSS Homecare Ltd is a domiciliary care agency providing personal care and support to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection three people were receiving personal care from the service.

People’s experience of using this service and what we found

Systems were in place to promote people's safety and minimise any identified risks. However, not all risks had been assessed as detailed within the providers policies and procedures. We did not find these shortfalls had impacted on people's care.

People had care plans in place. However, some of the information within these was limited and lacked person-centred detail and guidance for staff.

Care staff had access to training, however this did not cover all the areas required to ensure they had the right skills and knowledge to support people who used the service. There were no records to demonstrate that staff competency had been assessed.

Quality assurance systems were not fully effective and did not highlight all the concerns we found during this inspection.

The provider responded to our inspection feedback and was open to making improvements to the service. The provider began actioning feedback during the inspection.

People had an initial assessment prior to them receiving a service. This captured their needs, abilities and preferences.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were enough staff to support the number of people they visited. The nominated individual was keen to ensure new packages of care were only taken on if there were enough staff to support this. Staff were recruited in a safe way because checks were carried out before employment was offered.

Staff received safeguarding training and knew how to protect people from the risk of abuse, harm and neglect. People received safe support when taking their medicines.

People had access to healthcare professionals such as GP's and community nurses.

Infection control procedures and measures were in place to protect people from infection control risks associated with COVID-19.

People, staff and relatives spoke positively about the service. One person told us, “I have perfect confidence in their hands." A relative told us “Nothing is too much trouble."

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

This service was registered with us on 13 September 2021 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date of registration.

Enforcement and Recommendations

We are mindful of the impact of the COVID-19 pandemic on our regulatory function. This meant we took account of the exceptional circumstances arising as a result of the COVID-19 pandemic when considering what enforcement action was necessary and proportionate to keep people safe as a result of this inspection. We will continue to monitor the service and will take further action if needed.

We have made recommendations in relation to risk management, quality assurance and staff training and support.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.