Our current view of the service
Updated
1 July 2024
Date of assessment: 22 and 23 August 2024. Longbridge Deverill House and Nursing Home provides the regulated activities Accommodation for persons who require nursing or personal care and treatment of disease, disorder and injury for up to 80 people. At the time of this assessment there were 58 people using the service. This assessment has reviewed 8 quality statements in the key question safe and 7 quality statements in the key question well-led.
At the previous inspection there was a breach of regulations for good governance. At this inspection, we saw there was management oversight of the service and there was no longer a breach of regulation. Governance systems were effective in identifying improvements needed. Staff shared positive feedback about the management team and the action taken to make the required improvements. Whilst we observed action had been taken to address concerns previously raised, we did observe some shortfalls in some areas. For example, whilst staff told us they were aware of risks to people’s safety we observed 2 occasions where staff were not following risk management plans. We also observed some areas of the environment needed maintenance. We shared these concerns with the management who were responsive and took action to address the shortfalls.
Staff had been recruited safely and had training in a range of areas. Staff had regular supervision and were able to attend staff meetings. There was a dependency tool to calculate staffing numbers and where needed people were having 1-1 staff support. People had their medicines as prescribed and regular medicines reviews with a GP. Staff worked with a range of health professionals to make sure people’s health needs were met.
People's experience of the service
Updated
1 July 2024
People and relatives feedback about staffing numbers were mixed. One person told us, “I do feel that there are enough staff as they never seem rushed or impatient. We see a friendly man who cleans, everyone is friendly and never grumpy, and no one says they haven't got time.” Nobody told us they felt unsafe despite the mixed feedback about staffing. People told us they felt safe. Comments included, “Yes. Safe as you are anywhere” and, “Yes, I’ve felt safe so far.” One person’s relative said, “I absolutely trust [staff] with [person’s] safety and the care they give [person] is amazing.”
People and relatives shared positive feedback about the competence and approach of the staff. One person’s relative said, “There are lots of staff from Africa and India and they are fantastic. They are warm and respectful.” Another person’s relative said, “The overseas staff are on another level; they are compassionate and have empathy for my relative.” Another person’s relative said, “I think this care home has a really nice feel and that's all down to the staff. You can stop anyone, and they will always help. It's noticeable that there is a little extra about this care home; it's got a liveliness to it which I don't know how they achieve.”
There was mixed feedback from people and relatives about the cleanliness of the environment. People living at the service did not share any concerns, but some relatives told us the environment could be cleaner. People and their relatives told us they knew who the management team were and that they were visible and accessible. One person’s relative said, “I've never had any problems trying to see the manager and if they are not there, [deputy manager] is very good.” One person using the service said, “[Registered manager] is a good leader. [Deputy manager], is available if I want to see [them].”