Updated 10 July 2024
KEPA Care Solutions Limited is a domiciliary care agency providing personal care to people in their homes. The service supports young adults with a learning disability and autistic people. We completed the assessment on 10 July 2024. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ (RSRCRC) is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to this. We found the provider and registered manager were not following this guidance and people were not receiving the care and support they needed. We found significant shortfalls across the service and identified 8 breaches of regulation including, providing people with person centred care, dignity and respect, need for consent, safe care and treatment, staffing, safeguarding, good governance and notification of other incidents. We took urgent action to prevent the provider from taking further care packages without the written agreement of CQC. We placed conditions on the provider’s registration for them to send us action plans advising us how they planned to improve the service.