25 February 2014
During a routine inspection
We found that patient needs were assessed and care and treatment was planned and delivered in line with their individual treatment plan. Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. The patients we spoke with were very satisfied with the care and treatment they received. One person told us, “They are excellent. I receive great care.” Another person told us, “The staff are brilliant. I love it there.”
People were cared for in a clean, hygienic environment. There were effective recruitment and selection processes in place and appropriate checks were undertaken before staff began work.
We checked a variety of records relating to patients, staff and the general running of the practice. We found the records were easily located, well organised, appropriately stored and fit for purpose.