12 February 2013
During a routine inspection
'It's very good here',
'They look after me well, the staff are always jolly'.
A relative told us they had no complaints about the service, their relative was well looked after and they were satisfied with the activities that took place.
We observed that people were well cared for and treated with dignity and respect. People's needs were assessed, planned and reviewed. Staff were suitably trained, supported and supervised to care for the people who used the service.
We found that the home was clean and generally well maintained. There were a number of living areas for people to use.
We found that the provider monitored the service and gained views from people who used the service and their relatives. A complaints policy and procedure was in place and displayed.