Background to this inspection
Updated
9 February 2023
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
The inspection team consisted of one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own homes and flats.
This service provides care and support to people living in ‘supported living’ setting, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.
Registered Manager
This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations. At the time of our inspection there was a registered manager in post.
Notice of inspection
This inspection was announced. We needed to be sure the registered manager would be in the office to support the inspection. We also needed to speak with people over the phone.
Inspection activity started on 9 January 2023 and ended on 13 January 2023. We visited the location’s office on 9 January 2023.
What we did before the inspection
We reviewed the information we had received about the service. We used all this information to plan our inspection.
The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.
During the inspection
We spoke with the registered manager and two office staff. We reviewed a range of records. This included three care plans and two medication records. We looked at two staff files in relation to recruitment and various policies and procedures, and the providers mission statement. Following the inspection, we gained feedback from one person, one professional, two relatives and one care assistant.
Updated
9 February 2023
About the service
Caafi Health Care Limited is a domiciliary care agency that provides personal care and support to people who live in their own home. At the time of our inspection there were three people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
At the time of the inspection, the location was providing care and support for one person with a learning disability or an autistic person. We assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
People’s experience of using this service and what we found
Right Support:
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported by staff who promoted their choice and control.
People were supported by enough staff who had received training. The registered manager had systems in place to ensure people were supported by staff who had various checks and risk assessments in place prior to working with vulnerable people.
Right Care:
People received care that was person-centered and promoted their dignity, privacy and human rights. One person’s care plan required updating as it stated the person lacked capacity, the registered manager assured us this was not the case.
One relative and health professional confirmed people received positive care from staff. They told us how positive changes had been experienced in how the person presented themselves and how through positive relationships built, they were more accepting of care.
Staff received training in safeguarding adults and care plans contained important information in promoting people’s independence.
Right Culture:
People were supported by staff who were respectful and who were flexible to the needs of the service. The culture of the organisation was open and honest, and the registered manager was keen to ensure the care was of a good quality.
The registered manager and staff put people at the centre of the care delivered, ensuring their rights were respected.
Why we inspected
This service was registered with us on 26 August 2021 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk