Innovate Complex Care Services

Innovate Complex Care Services is a domiciliary care agency providing personal care and treatment to children, young people and adults in their homes. At the time of our inspection there were 18 people using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

Assessments were completed to identify risks that impacted on people’s lives and well-being. Risk management plans were in place to provide staff with detailed and sufficient guidance on how to support people safely to reduce any risks.

Medicines were managed safely, and staff were trained to administer medicines to people. Medicine administration records (MARs) were completed when people were supported with the administration of medicines. Copies of MARs were audited on a regular basis and checked for accuracy.

Staff were recruited following safe processes and to ensure enough skilled staff were available to meet people’s needs. Staff understood what abuse was and had completed safeguarding training. There were processes in place to report any safeguarding concerns.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the supported this practice.

Care assessments took place with people to identify the support required to meet their individual needs.

The manager routinely reviewed and monitored the service to ensure people received appropriate care. Care workers were routinely assessed to ensure they were safe to carry out their roles and to meet the provider’s standard of care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 10 October 2020, and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.