Blackwell Care Centre

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people felt well-supported, cared for and treated with dignity and respect.

This service scored 65 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff treated people with kindness and respected their privacy and dignity. Interactions between staff and people were observed to be friendly and compassionate, taking time to meet people’s emotional needs. We received wholly positive feedback from relatives that people were treated with kindness. For example, one relative told us, “The quality of all staff is excellent, and they create a family atmosphere. We can’t fault it.” And “The care is amazing and exceptional. The carers are responsive whatever the time of day and everyone is really nice.”

The service treated people as individuals and made sure people’s care, support and treatment met their needs and preferences, including cultural and social needs. For example, a care plan of one person who loved gardening but was no longer physically able had suggested bringing in plants with strong aromas to meet their sensory needs. Relatives feedback confirmed people were treated as individuals, one told us “The staff all seem to know [relative] and their needs and I have no concerns at all about the way [relative] is being looked after.”

People were supported to have choice and control over their own care. Care records clearly identified how people liked to be supported and spend their days. For example, preferences of gender of staff supporting them. People were supported to maintain hobbies, friendships and relationships which were important to them. A relative told us, “[Relative] moved to the room next door to their friend and now [relative] socialises very much more with their friend and others. It has made a big difference to their enjoyment.” A range of activities were available for people, and their families, such as new cinema room and cultural events were celebrated. Relatives told us, “All carers are wonderful. They create a stimulating environment. [Specific staff members] are absolutely fantastic. I cannot think of anything significant that needs improving.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.