Glorylilly Care Limited

Updated 10 November 2022

The inspection

We carried out this performance review and assessment under Section 46 of the Health and Social Care Act 2008 (the Act). We checked whether the provider was meeting the legal requirements of the regulations associated with the Act and looked at the quality of the service to provide a rating.

Unlike our standard approach to assessing performance, we did not physically visit the office of the location. This is a new approach we have introduced to reviewing and assessing performance of some care at home providers. Instead of visiting the office location we use technology such as electronic file sharing and video or phone calls to engage with people using the service and staff.

Inspection team

The inspection was completed by one inspector and one Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post. The registered manager was also the provider.

Notice of inspection

We gave a short period notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be available to support the process.

What we did before inspection

We reviewed information we had received about the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

This performance review and assessment was carried out without a visit to the location’s office. We used technology such as phone and video calls to enable us to engage with people using the service, staff and the registered manager; and electronic file sharing to enable us to review documentation. Inspection activity started on 21 October 2022 and ended on 31 October 2022.

We spoke with four people, two relatives, four staff members and the registered manager. We reviewed two people’s care records as well as other records related to the running of the service such as audits and meeting minutes.

Updated 10 November 2022

About the service

Glorylilly Care Limited is a domiciliary care agency providing personal care. The service provides support to older people and people with a physical disability. At the time of our inspection there were 14 people using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People told us they felt safe. Staff received training in safeguarding and people received information about how to raise concerns. Risk assessments were in place, and accidents and incidents were recorded so action could be taken to reduce future risks.

People's needs were assessed before staff provided care to them. People received support, where necessary to contact healthcare professionals and their medicines were managed safely.

People's care plans described their needs and preferences and how staff should meet these. They also detailed how to help maintain people's independence. Information was available about how to communicate with each person. This helped ensure their views were heard.

Staff were recruited safely. Staff received training for their role and had various opportunities to discuss best practice. People told us they were treated well by staff.

People and staff were provided with opportunities to share their views of the service. Concerns and complaints were acted upon. Audits were completed and any identified improvements were acted upon.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection This service was registered with us on 27 August 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.