About the service: Lotus House is a residential care home that provides personal care to seven adults all of whom have a learning disability.People’s experience of using this service:
• People showed they were happy living at Lotus House, they felt safe and liked the staff team. Relatives liked the way the staff supported their family members. Staff were kind, caring and compassionate and knew each person well. They enjoyed working at the home and felt the registered manager gave them good, supportive leadership.
• The provider had systems in place to manage risks and keep people safe from avoidable harm. Staff gave people their medicines safely, followed good practice guidelines to help prevent the spread of infection and ensured health and safety was a priority.
• There were enough staff on duty to deliver support to each person in the way they wanted. Staff received training, supervision, guidance and support so that they could do their job well. Staff respected people’s privacy and dignity and encouraged independence wherever possible.
• People chose the meals they wanted and helped staff prepare them. Staff supported people as far as possible to eat healthily and made sure special diets were adhered to. External healthcare professionals helped people maintain their health.
• People made decisions in all aspects of their lives and were fully involved in planning what they wanted to do. They had opportunities to put forward their views on the running of the home. Staff understood the provider’s ethos and values and made sure that people’s lives were as comfortable and fulfilling as possible.
• The registered manager and staff team strove for continuous improvement, worked well with external professionals and ensured that people were part of their local community.
• The service had been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection: At the last inspection we rated this service Good (report published on 10 May 2016).
Why we inspected: This was a planned inspection based on the previous rating.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we might inspect sooner.