Archived: Mapperley Park Clinic

Is the service safe?

There were systems and processes in place to monitor infection prevention and control. People were protected from the risk of infection because appropriate guidance had been followed. Staff had been appropriately trained in infection prevention and control.

Is the service effective?

The provider had developed a recruitment process to ensure people were cared for by staff who were of good character. Appropriate pre-employment checks had been completed.

Is the service caring?

This inspection was a follow-up inspection to look at previous non-compliance. During our last inspection in December 2014 people were all consistently positive about their experience.

Is the service responsive?

This inspection was a follow-up inspection to look at previous non-compliance. During our last inspection in December 2014 people attending the clinic were satisfied with the service they received.

Is the service well led?

There were systems in place for managing risks in infection prevention and control. Appropriate pre-employment checks had been carried out.

Is the service safe?

There were mostly systems and processes in place to monitor infection prevention and control and the storage of medicines. However people were not protected from the risk of infection because appropriate guidance had not been followed; not all staff had not been appropriately trained in infection prevention and control.

Is the service effective?

The provider had developed a recruitment process to ensure people were cared for by staff who were of good character. However, not all appropriate pre-employment checks had been completed.

Is the service caring?

Following our inspection we spoke with six people who had used the service, and they were all consistently positive about their experience.

Is the service responsive?

This inspection was a follow-up inspection to look at previous non-compliance. During our last inspection in February 2014 people attending the clinic were satisfied with the service they received.

Is the service well led?

We found some concerns regarding the systems in place for monitoring the quality of care and managing risks in infection prevention and control.

We looked at four consultation records and saw that assessment packs were designed for the specific treatment that was offered. People we spoke with confirmed that the benefits and risks to treatment were discussed with them.

Staff that we spoke with could describe the types of abuse that could occur and told us if they had any safeguarding concerns, they would speak with their Clinical Director. We found that there were training records for all staff for safeguarding of vulnerable adults.

Appropriate checks were not always completed before staff began work. Staff we spoke with confirmed that all new employees worked supervised for a minimum of four weeks.