Abbeyfield Haddenham Society Limited

Updated 20 February 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 11 February 2021 and was announced.

Updated 20 February 2021

This inspection took place on 3 January 2019. It was an unannounced visit to the service.

Abbeyfield Haddenham Society Limited is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. It is registered to provide support up to 11 older people. At the time of our inspection 11 people lived at the home. The care home is in a rural village in Buckinghamshire. Accommodation was over two floors. Each room was en-suite with a level access shower room. People had hot drink making facilities and a fridge in their room. People had access to a dining room and a lounge. The home benefited from well-maintained gardens which could be accessed from some of the ground floor bedrooms.

At our last inspection carried out on 28 and 29 April 2016 we rated the service good. However, we made a recommendation about ensuring people’s current needs were reflected in care plans. At this inspection we found improvements had been made and the evidence continued to support the rating of good. There was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

At this inspection we found the service remained Good.

People, their relatives and external community professionals were all happy with the service provided. We received lots of positive comments. “I love it,” “As soon as I walked in through the door I knew I would be happy,” “It really is a good place to live” and “Every time I visit, I feel there is always an open and friendly atmosphere at the home.”

People were protected from abuse and avoidable harm. Staff had received training and were confident to raise any concerns they had.

People were supported to live as independently as they could. Staff respected each person and people told us staff promoted their dignity. One relative told us “The staff thrive to provide a stress-free environment so that the residents can continue to retain their freedom of choice and individuality.”

People were supported by staff who had got to know their needs and wants. People told us they had a good relationship with staff and we saw this to be the case. We observed many people smiling. When people returned to the home from visiting the local community they were warmly welcomed.

Staff received training to ensure they were kept up to date with their skills and knowledge.

People and relatives described Abbeyfield Haddenham Society Limited as homely. Comments included “It is all you need and want,” “I have a very good life” and “Every time I visit, I feel staff are kind, pleasant and friendly and are respectful of the resident's choices and opinions.”

People had opportunities to engage in meaningful activities. People told us there were opportunities to meet with people within the home and the local community.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were supported by a well-established team of care staff, many of whom had worked at the service a long time. There was a long-serving management team in place. People’s relatives and external parties described the management and care staff as “A lovely balance of professionalism with human touch.”

Further information is in the detailed findings below.