Updated 13 May 2021
The inspection
This was a targeted inspection to check on whether the provider had met the requirement notice served in relation to Regulation 11 (Need for consent) of the Health and Social Care Act and a specific concern we had about how the service was working within the principles of the Mental Capacity Act and how the provider ensured that peoples basic human rights were at the centre of their care.
As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.
Inspection team
The inspection was completed by one inspector.
Service and service type
Park View Residential Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service did not have a manager registered with the Care Quality Commission. This means the provider is legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection was unannounced.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection.
During the inspection
We spoke with two people who used the service about their experience of the care provided. We spoke with two members of staff including the manager and care workers.
We reviewed a range of records. This included four people’s care plans relating to mental capacity and any deprivation of their liberty. A variety of records relating to the management of the service, including policies and procedures were also reviewed.
After the inspection
We spoke with five additional members of staff and one relative. We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records. We spoke with one professional who had been involved in supporting people living at the service.