Charnwood Park Residential Home

Charnwood Park Residential Home is a residential care home providing personal care to up to 11 people. At the time of our inspection there were 10 people using the service.

People’s experience of using this service and what we found

People felt safe and staff understood their responsibilities to protect people from abuse and avoidable harm. Risks were assessed and managed. Staff were recruited in a safe way and there were enough staff to meet people’s needs. People received their medicines in a safe way.

People had their needs assessed and staff considered their protected characteristics under the Equality Act to make sure these could be met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff had the training and support they required to meet people’s needs. Staff knew people well and communicated with people effectively and provided person centred care and support. People told us staff were kind and caring and involved them in making decisions about their care and support.

People, staff and relatives said the registered manager was supportive, accessible and approachable. Quality monitoring was effective, people were asked to provide feedback and this was used to drive improvements.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for the service under the previous provider was good (published 26 January 2019).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Charnwood Park Residential Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.