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Archived: Miracle Care Centre NLHC

Overall: Good read more about inspection ratings

G18 Ashington Workspace, Litonville Parkway, Ashington, NE63 9JZ (01670) 700926

Provided and run by:
Miracle Centre Limited

Important: This service was previously registered at a different address - see old profile

Latest inspection summary

On this page

Background to this inspection

Updated 5 March 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by two inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

Inspection activity started on 3 February and ended on 9 February 2022. We visited the office location on 3 and 8 February 2022.

What we did before the inspection

We reviewed information we had received about the service since it was registered. We sought feedback from the local authority commissioning and safeguarding teams, care professionals who worked with the service and Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England.

The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all of this information to plan our inspection.

During the inspection

We spoke with five people who used the service and four relatives/partners about their experience of the care provided. We spoke with the registered manager and communicated with all staff working for the organisation to gather their views. We contacted nine care managers/social workers and one occupational therapist. All responses were used to support the inspection process.

We reviewed a range of records. This included 10 people’s electronic care records and medication records. We looked at seven staff files in relation to recruitment, training and staff support. A variety of records relating to the management of the service, including policies and procedures, were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records.

Overall inspection

Good

Updated 5 March 2022

About the service

Miracle Care Centre is a domiciliary care service providing personal care to people living in their own homes in Northumberland. At the time of this inspection, 10 people were using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People told us they were happy with the service provided to them and they were cared for by staff who were caring, kind and considerate.

People felt safe using the service and procedures were in place to protect people from the risk of abuse. People told us staff supported them well with the administration of their medicines. We have made a recommendation to enhance this process.

Safe infection control measures were followed by staff and there was enough PPE available to support this.

Staffing levels had been difficult at times due to the COVID-19 pandemic, but things had settled. Consistent staff were in place now with no agency being used. There was an ongoing recruitment process in place with the provider carrying out suitable employment checks.

Staff had received training and were supported fully by the management team.

People were supported to have maximum choice and control of their lives and staff assisted them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People reported a well-run service and said they would recommend it to others.

The provider had systems to measure the quality of the service. We have made a recommendation in connection with this to enhance this process.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 7 February 2020 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re inspection programme. If we receive any concerning information we may inspect sooner.