30 March 2022
During a routine inspection
This service is rated as Good overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Requires improvement
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced desk-based focus review of Medical Express Clinic on 29 April 2021. This inspection was not rated but we identified a breach in regulation relating to Regulation 12 of the Health and Social Care Act (Regulated Activities) 2014. The full report for the April 2021 inspection can be found by selecting the ‘all reports’ link for Medical conducted as part of our inspection programme of independent health providers.
This inspection was a full comprehensive inspection carried out on 30 March 2022 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breach of regulation identified during the April 2021 desk review of the service.
Our key findings were:
- The service had systems in place which kept patients safe. These included checks on patients attending the service and risk assessments conducted to ensure staff and patients were safe whilst attending the centre.
- Staff at the service had the skills and knowledge to provide effective care, but there was evidence that not all patient needs had been assessed.
- The service obtained consent to care and treatment in line with legislation and guidance, but this was not documented.
- Feedback on the service revealed high levels of patient satisfaction.
- Provision of services at the clinic considered patient demand and included timely access appointments which included face-to-face, telephone and video consultations.
- There was a focus on innovative, learning and improvement.
The areas where the service must make improvements:-
- Ensure that care and treatment is provided in a safe way.
The areas where the service should make improvements: -
- Ensure that up to date information is held on staff files (including performers checks).
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care