About the service The Lawns Nursing Home is a residential care home providing personal and nursing care to up to 63 people. The service provides support to people requiring person and nursing care, including those living with dementia and physical disabilities. At the time of our inspection there were 59 people using the service. The Lawns Nursing Home is an adapted building, with care provided over two floors.
People’s experience of using this service and what we found
Some people experienced delays in call bells being answered. The registered manager identified this and was engaging with people to alter care plans to meet their needs. The registered manager had also adjusted staffing levels to meet people’s care needs People’s needs were assessed and monitored to support them to live safely. Staff had a good understanding of people’s care plans and risk assessments, which were regularly updated.. Medicines were administered safely.
Staff completed a robust induction, including training in manual handling. Staff received regular peer mentoring and supervisions with management. The provider had a comprehensive training programme which allowed staff to gain formal qualifications and develop their skills to support people’s needs.
People were offered a choice of good quality food and drink, which was tailored to meet their dietary requirements. People were actively involved in their care and their choices were respected. There was timely access to healthcare services and equipment. Staff supported people to meet their cultural and religious needs. People had a good choice of activities and their views were listened to. The registered manager worked proactively to establish a resident ambassador to advocate for people, as well as seeking individual and group feedback.
There was a positive and open leadership culture. Staff were supported to provide care to people through strong quality assurance processes, which identified areas for development. The registered manager actively engaged with staff to promote good practice. The provider had strong links with other healthcare professionals to improve people’s health and well-being.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were involved in making decisions regarding their care and staff knew how the meet people’s needs. People and relatives knew how to complaint if they were unhappy.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 27 May 2020).
Why we inspected
We received concerns in relation to manual handling, staffing levels, people’s nutrition and care needs. As a result, we undertook a focused inspection to review the key questions of safe, effective and well-led only.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
The overall rating for the service has remained good based on the findings of this inspection.
We found no evidence during this inspection that people were at risk of harm from these concerns. Please see the Safe, Effective and Well-Led sections of this full report.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for The Lawns Nursing Home on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.