Heathermount Residential Home

Updated 22 July 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 25 February 2021 and was announced.

Updated 22 July 2021

About the service

Heathermount Residential Home is a care home providing personal care to up to older 16 people. At the time of the inspection there were 15 people living in the home, some of whom were living with dementia.

People’s experience of using this service and what we found

The service was creative and innovative in supporting people to live well. People had plans of care that reflected their individual needs and preferences and support was flexible and responsive to people’s changing needs. Staff worked hard to support people to continue hobbies and interests of their choice. People received caring and compassionate end of life care, from staff who had been well trained and were motivated to make a difference to people. People’s lives were celebrated and actions taken to help ensure people were remembered.

People told us they were treated well by staff and their privacy and dignity was maintained. Systems were in place to gather feedback from people and we were told of examples of how things had changed based on this feedback.

Staff were supported in their roles and received regular training. Champion roles had been developed to help ensure people’s assessed needs could be met effectively by staff with up to date knowledge. People’s nutritional needs were known and met and people enjoyed the choice and quality of food available. Applications to deprive people of their liberty had been made appropriately. People’s consent to their care was sought and records that recorded this were further improved following the inspection. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us they felt safe living in Heathermount. The building was safely maintained and risks to people had been assessed. There were sufficient staff available to support people in a timely way and records showed they had been recruited safely. People received their medicines as prescribed and any accidents were robustly reviewed in order to learn lessons and prevent recurrence.

Effective systems were in place to monitor the quality and safety of the service. Staff felt well supported and enjoyed their roles. People told us the home was well managed and that they could raise any concerns they had in the knowledge they would be listened to. The registered manager worked to continually improve the service and responsive actions were taken based on feedback provided throughout the inspection process.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 29 March 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.