Flowers Manor

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We assessed all of the quality statements for the effective key question.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People and relatives told us their needs had been assessed before moving into the service and staff understood their needs.

People’s needs were assessed before they moved into the home to ensure they could be met. This information was included in people’s care plans.

Staff said they received information from people's needs assessment and demonstrated a good understanding of the support people required.

Leaders told us the service used evidence based assessment tools to develop care plans which met people's specific needs in line with current guidance.

People told us they received the support they needed, for example, to maintain suitable nutrition and hydration.

The service had evidenced based assessment tools embedded in their care planning system, for example, tools related to nutrition and skin integrity. These helped to ensure care was planned in line with current best practice guidance.

A GP told us the staff team worked well together to provide appropriate information to health professionals. The GP said staff were well prepared for their visits and were knowledgeable about people’s condition.

People's care records demonstrated staff worked with other services, to ensure their needs were met effectively.

Relatives told us staff worked well with other services to ensure people received the care they need.

Staff told us the team worked well together and they were kept up to date with any changes in people's needs. Staff said there was good communication with community health staff.

Staff said there was a good relationship with community health services, who regularly visited the home.

People's care records demonstrated they had been supported to access relevant health services, including GP, community nurses and the mental health team's Care Home Liaison Service.

People told us they were able to access all the health services they needed.

Staff told us seniors check that all monitoring charts have been completed and a clinical information form is submitted to the Operations Director. Staff explained the care planning system will prompt them if planned monitoring had not been completed on time.

People's care records demonstrated monitoring was completed where necessary, for example food and fluid charts, repositioning charts and behaviour monitoring tools.

Relatives told us staff monitored people's health to ensure information is shared with health professionals. Examples included monitoring skin condition and infections.

People told us staff gained their consent before providing any care for them.

Staff demonstrated a good understanding of the Mental Capacity Act and consent issues. Staff understood the need to follow the best interest decision making process if people were assessed not to have capacity to consent to a specific decision.

Mental capacity assessments had been completed where necessary and the best interest decision making process had been followed where people lacked capacity to consent to a decision.