- Care home
Lucerne House
Report from 8 July 2024 assessment
Contents
Ratings
Our view of the service
Assessment activity started on 15 July 2024 and ended on 21 August 2024. Lucerne House a care home providing accommodation and personal care for 10 people with learning disabilities and autism. There were 9 people living at the home when we inspected. Some people have specialist needs associated with dementia, autism, mental health and epilepsy. In addition to Lucerne House, the provider also runs separate supported living services for up to 38 people living in their own homes. Eleven people received support with personal care. CQC does not regulate premises used for Supported Living. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. The home followed these principles. The management team had identified some improvements were needed to maximise people's choice, control and independence within the Supported Living services. Improvements had commenced for example people were now supported to manage the ordering, collection and taking of their own medicines, with appropriate support. People were supported to participate in activities of their choice. There were systems to ensure people were protected from the risks of abuse or discrimination. Staff knew people's risks and supported people keeping them safe from injury or harm whilst ensuring they were not subject to any unnecessary restrictions. Staff were recruited safely and there were enough staff to meet people’s needs. Staff received training appropriate to their role. Improvements were needed in relation to the governance of the service and record keeping and work had commenced to make these changes.
People's experience of this service
Not everybody was able to talk with us to give verbal feedback. Therefore, we spent time with people and observed their interactions with each other and staff. People were seen to be relaxed and comfortable in each other’s company and with staff. People received help and support from a kind and compassionate staff team. They were supported to live safely and comfortably at the service, free from the risks of abuse or harm. Staff involved people in making choices about their care making them as equal partners in their care. People were supported to be as independent as possible and their rights were respected. Staff supported people in the least restrictive way possible and in their best interests.