Russell Court Nursing Home

Updated 5 March 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

This was a targeted inspection looking at the infection control and prevention measures the provider has in place. As part of the CQC’s response to the coronavirus pandemic we are conducting a review of infection control and prevention measures in care homes.

The inspection took place on 18 February 2021 and was announced.

Updated 5 March 2021

About the service: Russell Court is a care home providing accommodation with nursing and personal care to older people. The accommodation is provided over two floors and nursing care is provided for up to 41 people. There were 37 people using the service when we inspected.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People’s experience of using this service:

People told us they experienced safe care. People and their relatives said of the service, “The staff addressed all my queries regarding my care and gave me all the information I need”. “They look after all your needs. They are pretty prompt in sorting you out and approachable.” “They help me dress and wash in the morning. I wake up at 08:15 and this is my choice.” A volunteer who works at the service said, “I am very proud that we are part of a family here.” A relative said, “The manager is very easy to talk to and always available.”

We observed, and people told us that staff met their needs with care and compassion. One person said, “Oh yes definitely, the staff are very caring.” This was echoed by everyone who gave feedback.

Training, policy guidance and safe systems of work continued to minimise the risk of people being exposed to harm. Staff understood how to safeguard people at risk and how to report any concerns they may have.

People’s needs and the individual risks they may face were assessed and recorded. Incidents and accidents were recorded and checked or investigated by the registered manager to see what steps could be taken to prevent these happening again.

The premises were adapted to people’s needs, for example with ramps and the building décor, structures and equipment were routinely maintained.

Care plans had been developed to assist staff to meet people’s needs. The care plans were consistently reviewed and updated.

The care offered was inclusive and based on policies about Equality, Diversity and Human Rights.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

End of life care was delivered professionally and with compassion.

People were often asked if they were happy with the care they received. People, their relatives and health care professionals had the opportunity to share their views about the service.

Complaints made by people or their relatives were taken seriously and thoroughly investigated.

Safe recruitment practices had been followed before staff started working at the service.

Staff were deployed in a planned way, with the correct training, skills and experience to meet people’s needs. Nursing staff received clinical supervision and training.

There were policies and procedures in place for the safe administration of medicines. Nurses followed these policies and had been trained to administer medicines safely.

Staff supported people to maintain a balanced diet and monitor their nutritional health. People had access to GPs and their health and wellbeing was supported by prompt referrals and access to medical care if they became unwell.

Management systems were in use to minimise the risks from the spread of infection.

The service could continue to run in the event of emergencies arising so that people’s care would continue.

Rating at last inspection: Good (report published October 2016).

Why we inspected: This was a comprehensive inspection scheduled based on the previous rating. We found the evidence continued to support a Good rating.

Follow up: We will continue to monitor the service through the information we receive.