InHealth Waterloo

Updated 13 June 2022

InHealth Waterloo is operated by InHealth Limited. The service provides MRI (magnetic resonance imaging) diagnostic imaging facilities for children aged 14 and above and adults. The service has four clinical rooms where ultrasound and echocardiogram services are provided. We did not inspect these services. This report relates to the MRI diagnostic imaging services.

The service provides MRI services on an outpatient basis. The service offered standard and contrast-based scans for musculoskeletal, urology, gynaecology and abdominal scans. Facilities include two MRI scanners and their associated control rooms, changing rooms, accessible facilities and a waiting room. The service provides MRI scans to NHS patients referred by London clinical commissioning groups (CCG), GP referrals and private patients.

The service operates seven days a week service opening for a minimum of 12 hours per day.

The service has had a registered manager in post since September 2011.

Updated 13 June 2022

Our rating of this location stayed the same. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risks well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
• Staff provided good care and treatment. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information. Key services were available to suit patients' needs.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The provider engaged with patients to plan and manage services. All staff were committed to continuously improving the service.

Updated 13 June 2022

Our rating of this location stayed the same. We rated it as good. See the overall summary above for details.