Updated 21 May 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection was conducted by two inspectors and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type:
Old Charlton House is a care home registered to accommodate up to 32 people who need support with personal care. Accommodation is spread over three floors. The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
We did not give notice of our inspection.
What we did:
Before the inspection, we reviewed information we had received about the service, including previous inspection reports and notifications. Notifications are information about specific important events the service is legally required to send to us. We also considered information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.
During the inspection, we gathered information from:
10 people who used the service, six relatives of people who used the service, two healthcare professionals who had regular contact with the service, a social care professional from the local authority and a trainer from a training provider that supported staff development. We also spoke with the registered manager, the deputy manager, the head of care, five members of care staff, two housekeepers, the cook, the administrator and the maintenance person. We viewed six people’s care records and records of accidents, incidents and complaints, together with audits and quality assurance reports.