• Care Home
  • Care home

Old Charlton House Residential Home

Overall: Good read more about inspection ratings

69 Baring Road, Cowes, Isle of Wight, PO31 8DW (01983) 294453

Provided and run by:
Kensington Health Care Limited

Latest inspection summary

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Background to this inspection

Updated 21 May 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was conducted by two inspectors and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type:

Old Charlton House is a care home registered to accommodate up to 32 people who need support with personal care. Accommodation is spread over three floors. The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

We did not give notice of our inspection.

What we did:

Before the inspection, we reviewed information we had received about the service, including previous inspection reports and notifications. Notifications are information about specific important events the service is legally required to send to us. We also considered information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.

During the inspection, we gathered information from:

10 people who used the service, six relatives of people who used the service, two healthcare professionals who had regular contact with the service, a social care professional from the local authority and a trainer from a training provider that supported staff development. We also spoke with the registered manager, the deputy manager, the head of care, five members of care staff, two housekeepers, the cook, the administrator and the maintenance person. We viewed six people’s care records and records of accidents, incidents and complaints, together with audits and quality assurance reports.

Overall inspection

Good

Updated 21 May 2019

About the service:

Old Charlton House is a residential care home. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The home is registered to provide accommodation and personal care for up to 32 people. At the time of the inspection there were 28 people living at the home.

People’s experience of using this service:

People’s needs were met in a personalised way by knowledgeable staff who were kind and caring. They supported people to lead happy, fulfilled lives.

Individual and environmental risks were managed appropriately, and people were protected from avoidable harm.

People received their medicines as prescribed and infection control risks were managed effectively.

There were enough staff to meet people’s needs and recruitment processes helped ensure only suitable staff were employed.

People’s rights were upheld. They were empowered to make their own choices and decisions and involved in the development of their care plans.

People knew how to raise concerns. They had confidence in the registered manager and told us they would recommend the service to others.

A quality assurance system was in place to continually assess, monitor and improve the service.

The service met the characteristics of Good in all areas. More information is in the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection:

The service was rated Good overall at the last full comprehensive inspection, the report for which was published in October 2016.

Why we inspected:

This was a planned inspection based on the previous inspection rating.

Follow up:

There is no required follow up to this inspection. We will continue to monitor all information received about the service to understand any risks that may arise and to ensure the next inspection is scheduled accordingly.