We carried out a review of the data available to us about Primrose House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Primrose House, you can give feedback on this service.
Primrose House is a residential care home providing personal and nursing care to up to 2 people. The service provides support to younger adults and older people with mental health needs. The house was divided into two flats. At the time of our inspection there were 2 people living at the home.
People’s experience of using this service and what we found
People were cared for safely. Risks to people’s health and wellbeing had been identified and plans were in place to mitigate risk. Staff had been recruited safely and knew how to protect people from harm or abuse. There were enough staff to meet people’s needs and people received their medicines safely.
People’s needs were assessed before they came to live at Primrose House and people were involved in planning the care and support, they needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were cared for by staff who were well trained and skilled to deliver the support they needed. Staff had regular supervision and were encouraged to develop their knowledge and skills. Staff supported people to eat a healthy diet and access other health professionals when needed.
Staff were kind and caring and were passionate about delivering good care and support to people. People were supported to speak up for themselves and their privacy and dignity were respected. People said there was nothing that was too much trouble for staff.
People felt listened to and knew how to make a complaint if they needed to. Their independence was encouraged and staff supported people, when needed, with activities people liked to pursue.
Staff knew people well.
There were effective systems in place to monitor the quality and standard of the service. People and staff were asked regularly for their feedback which was used to develop the service. The registered manager was passionate about ensuring people were at the heart of everything they did. Staff felt appreciated and were consistently positive about the management of the service. Staff were supported within their roles and the registered manager supported staff with their wellbeing. Staff told us they enjoyed working at Primrose House and felt respected at work.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 16 September 2021 and this is the first inspection. The last rating for the service under the previous provider was good (published 14 January 2020)
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.