We carried out a review of the data available to us about Phoenix House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Phoenix House, you can give feedback on this service.
Phoenix House is a residential care home for up to 15 people providing nursing and personal care to younger and older people living with mental health needs. At the time of inspection there were 9 people living at the home.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.
People’s experience of using this service and what we found
Right support:
People were supported to take positive risks with staff support to ensure people were safe. Staff had the training and understanding to protect people from abuse and harm. Risk assessments were detailed with clear strategies to mitigate any known risks.
People received their medicines safely by staff who had the required training and competencies to do so. People were supported to be independent in taking their medicines when appropriate.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People’s health needs were met. Staff supported people to access healthcare support and referrals to healthcare professionals were completed as required. People were supported with healthy eating and maintaining a healthy lifestyle.
Right Care:
People were at the heart of the service. People were consistent in telling us, staff were caring and kind. People felt valued at Phoenix House and told us, staff promoted their dignity and independence, and treated them with respect. People were supported to learn new skills and maintain the skills they already had.
People were supported by a consistent staff team who knew them well. Staff had been recruited safely and had received sufficient training to support the people living at Phoenix House.
People’s communication needs were recorded, and staff understood people’s preferred communication. The registered manager understood their responsibility to meet the accessible information standard and ensure all people were given every opportunity to understand information given to them.
Right Culture:
People had detailed plans of the care and support they required. Care plans were person centred and kept up to date. Equality and diversity was celebrated and people’s individual needs were met.
Systems and processes were effective in ensuring the service was safe and improvements were made as required. The registered manager and provider completed regular audits to monitor and assess the service delivered. People, staff and relatives were asked to feedback on the service.
Staff felt appreciated and were consistently positive about the management of the service. Staff were supported within their roles and the registered manager supported staff with their wellbeing as well. Staff told us they enjoyed working at Phoenix House and felt respected at work.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 16 September 2021 and this is the first inspection.
The last rating for the service under the previous provider was rated good (published on 14 January 2020).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.